The overcharging scandal involving Corporate Travel Management—amounting to up to USD 150 million—should not be viewed as an isolated failure. It is …

When I moved from the ticket counter at DSB Travel to handling overseas and government travel, it felt like entering the future. …

Executive SummaryGlobal Distribution Systems (GDSs) remain the backbone of airline distribution, processing millionsof bookings daily. However, they are increasingly criticized for high …